SERVPRO of Hammond Water Damage Process Overview

4/9/2021 (Permalink)

Here at  SERVPRO of Hammond, we strive to provide excellent communication and prompt service to our customers. When we receive notification of damage to a customer's home, we understand that they are most distressed and unsure of the mitigation process that is about to unfold. Below is a bird's eye view of the process that we follow for water damages.

One Hour:

Within one hour from notice of loss, SERVPRO of Hammond will contact you to arrange for service. During this call, our trained office staff will ask important questions regarding your damage, insurance information, and any additional contact information that is needed.

Four Hours:

Within four hours of loss notification, SERVPRO of Hammond's trained technicians will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

A trained, uniformed, and equipped SERVPRO of Hammond professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. All damages are different, and our on-site personnel will ensure that you know each aspect of your damage.  

Pretesting:

A SERVPRO of Hammond professional will begin pretesting for remediation, working from the source of the damage outward. Water travels through different materials at different speeds. What might look like minor damage could have moved to another portion of the home via the wet materials.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate individual, most times your insurance adjuster or property manager.

Cleaning & Restoration:

SERVPRO of Sumner County will work neatly and efficiently to help you regain control of your property when a damaging event has occurred. Our certified teams will use state-of-the-art restoration techniques to ensure that your property is taken care of right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

If you need water damage services, call our SERVPRO of Hammond office at 985-542-7388.